Improving the bottom line
Eroding profit margins, increasing costs, and a less than glowing online reputation. This client came to us with a portfolio of well-established properties across the UK – and a mounting number of problems, confounded by the volatile economic climate of the last few years and high OTA and affiliate commission levels. It was a case of rapidly diminishing returns for its owners.
We were appointed to devise and implement a rapid Business Recovery Plan to turn the business around. To date, the company’s direct bookings intake has increased by 36%.
Our tasks include
The results? A reduced reliance on OTAs, a measurable increase in profit, a major improvement in service excellence, 92% positive client feedback and – needless to say, a much healthier bottom line.